Help centre
How do I list my property, step by step?
It takes about 20–30 minutes. Have your photos, room prices and house rules ready, then follow these steps:
- 1Click “Get started now” and enter your email address.
- 2Enter your contact details: your name and phone number.
- 3Enter your business details: business name and address. A tax ID such as a KRA PIN is optional.
- 4Create a password. Your account is created — click “Continue to list your property” and you go straight to the property form, already signed in.
- 5Fill in the property name, type, description, city or area, street address and a phone number or email for guests, then click “Save and continue”. Tip: type your address under “Find your address” and pick it from the list — we fill in the street, town and map pin for you. Coming back later? Sign in to the partner portal and open “My properties”.
- 6Open the “Photos” tab and upload at least 3 photos. Click the star on your best photo to make it the cover.
- 7Open the “Rooms” tab and add each room type: name, number of units, nightly price, how many guests it sleeps, beds and cancellation policy. Under the price you see what you earn after our 12% commission.
- 8Open the “Policies” tab: set check-in and check-out times and house rules, and choose how guests pay — online through GuestsDeals or at your property.
- 9Open the “Agreement” tab: say whether you list as an individual or a business, enter your names as on your ID, your phone numbers and who we contact about payments. Then read the partner agreement we prepare for you and sign it by typing your full name.
- 10Click “Submit for review”. Our team checks your listing, usually within 2 business days, and emails you as soon as it is live.
How do I find my booking?
Sign in and open My bookings. Every booking has a reference like GD-2026-ABC123, which is also in your confirmation email.
How do I cancel?
Open the booking and choose “Cancel booking”. You see the exact refund before you confirm. Refunds go back to your original payment method, usually within 5–10 business days.
What happens if I don’t show up?
If you don’t arrive and haven’t cancelled, the booking is marked as a no-show. For stays you pay the first night (for car rentals, the first day); non-refundable bookings, attractions and taxis are charged in full. If you paid online, the rest is refunded. Your booking page shows the exact no-show charge — cancelling in time is always cheaper.
Can I change my dates?
Most flexible bookings can be changed from the booking page. If the new stay costs less we refund the difference; if it costs more, you can pay the balance online.
Which currency will I be charged in?
Online payments are charged in Kenyan shillings (KES). If you browse in another currency, checkout shows the exact KES amount you will be charged; amounts in other currencies are an approximate conversion. If you pay at the property, you pay in the property’s currency.
Is paying online safe?
Payments are handled by certified payment providers. GuestsDeals never sees or stores your full card details, and a booking is only confirmed once the provider verifies the payment.
Contact us
Email support@guestsdeals.com. For an existing booking you can also message the property from My bookings.