Terms & conditions

These terms govern your use of GuestsDeals and the bookings you make through it. Your contract for accommodation is with the property; GuestsDeals acts as an intermediary and collects payment on the property’s behalf.

Bookings

• A booking is confirmed only when you receive a booking reference and confirmation.
• The cancellation policy shown at checkout applies to your booking.
• Prices include the taxes and fees itemised at checkout unless stated otherwise.

Payments & refunds

Online payments are processed by our payment partners. Refunds are issued to the original payment method according to the cancellation policy.

No-shows

A no-show is a booking that was not cancelled where the guest does not arrive (or, for a car rental, does not pick up the car). The property can mark a booking as a no-show from the check-in date onwards.

• For stays, a no-show pays the first night; for car rentals, the first rental day. The no-show charge shown at checkout and on your booking applies.
• Non-refundable bookings, attractions and airport taxis are charged in full if you don’t show up.
• If you paid online, we keep the no-show charge and refund the rest to your original payment method, usually within 5–10 business days.
• If you were due to pay at the property, the property may charge you the no-show charge directly.
• If you think a booking was marked as a no-show by mistake, contact us within 14 days.

Reviews

Only guests with a completed stay can review a property. Reviews are moderated and must be honest, relevant and respectful.

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